🚚 Shipping to Romania

We offer free standard shipping for all orders to Romania — no minimum purchase required.

• Processing Time: 1–5 business days

• Delivery Time: 5–10 business days after dispatch

Please note that during holidays or peak seasons, delivery may take a few extra days.

📦 Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track your parcel here:
👉 https://www.17track.net/en

Please allow 1–3 days for the tracking information to update after shipment.

🛃 Customs & Duties

All orders are shipped from our international warehouse.
Normally, customers in Romania do not need to pay extra customs fees.
However, if import duties are incurred, they are the responsibility of the customer.

💌 Shipping Tips

• Please ensure your shipping address and phone number are correct.

• We cannot deliver to PO boxes or military addresses.

💫 Hiinworld Return & Refund Policy

Contact Email: hiinworld@outlook.com

We hope you love every piece from Hiinworld! But if you’re not completely satisfied with your purchase, we’re here to help.
We gladly accept returns within 15 days of delivery for most items in new and unused condition.
Please note: the return shipping cost is the responsibility of the customer.

🔄 Return Procedure

Step 1: Contact our customer service at hiinworld@outlook.com, indicating the item(s) you wish to return and the reason.
If your return is due to a quality issue, please include clear photos of the item(s).

Step 2: Follow the return instructions provided by our customer service team and send the item(s) back to the designated address.

Step 3: Once our warehouse receives and approves your returned item(s), we will issue your refund within 3–5 business days to your original payment account.

✅ Return Conditions

• Returns must be requested within 15 days of receiving your order.

• Items must be unused, unworn, unwashed, and include all original tags and packaging.

• Gifts must be returned together, in original condition.

• Returns sent back without prior contact will not be accepted.

• Swimwear and intimate items cannot be returned due to hygiene reasons.

• Original shipping fees and shipping protection are non-refundable.

⚠️ Non-Quality Issues (Not Eligible for Return)

The following do not count as product defects:

• Slight color differences due to monitor display

• Loose threads, raw edges, or minor texture variations

• Dissatisfaction with style, color, or personal preference

• Damage caused by improper use, washing, or self-repair

• Items marked as defective or clearance at purchase

• Size deviation due to different cutting or design styles

Please refer to our Size Guide before ordering to ensure the best fit.

📦 Return Address

Please contact our customer service before returning any items:
Email: hiinworld@outlook.com

Do not send returns directly to the sender’s address on the package — they will not be accepted without prior approval.
Our customer service team will reply to all return requests within 24 hours.